Pace offers an extensive catalog of technology services and hardware procurement options to our neighbors in Chicagoland and beyond.
Pace has worked alongside schools, hospitals, municipalities, private businesses, and more since 1983. Our utilization of group contracts like TIPS, OMNIA, and IPHEC exemplify our commitment to protecting our public institutions from price gauging.
Our account managers are ready to assist you with any of our 8 core service categories!
- Established
- Naperville, IL in 1983
- Ships
- Anywhere in the US
- Installs
- In and around Chicagoland
- Lab
- More than 100 stations for setting up devices
- Help desk
- 24/7 for managed IT clients
- Contracts
- TIPS, OMNIA Partners, IPHEC or a purchase order
The eight services
01IT hardware
We sell laptops, desktops, tablets, displays and servers from HP, Dell, Lenovo, Apple, Microsoft and more, with the software licenses that go on them. If you’ve already received a quote from another business, we can give you a competitive 2nd quote within a business day.
Anywhere in the US
02Device deployment
When an order needs setup, our lab images, asset-tags and tests each device at one of more than 100 stations. We’ve handled nearly 4,000 mini PCs on a single order.
Anywhere in the US
03Networks and Wi-Fi
We configure and label the switches, access points and firewalls in our lab. Our IBEW Local 134 electricians around Chicago pull the Category 6 cable and the fiber they run on.
Anywhere in the US
04Managed IT
Managed IT clients reach a real person at our help desk 24 hours a day, 7 days a week. We monitor, patch and run EDR on the devices we manage. Cybersecurity services like vulnerability scans, gap assessments, and staff training can be added on top.
Anywhere in the US
05Security systems
We’ve installed tens of thousands of cameras. Our crews put in the cameras, card readers and intercoms and set up the software that runs them, under Illinois Private Alarm Contractor Agency License No. 127001360.
Around Chicago
06Audio-visual
We design, install and program the AV in classrooms, meeting rooms, council chambers and auditoriums, with Crestron as our leading platform. A room isn’t finished until it passes our written acceptance checklist.
Around Chicago
07Software
The Pace Municipal Suite has more than 650 municipal clients and a 98% renewal rate. We also write custom software, including the links that let business systems from different vendors share their data.
Across the US and Canada
08IT staffing
We place help desk technicians, desktop support staff, network engineers and security analysts in your IT team, at your site or at ours, and we track their time by the hour.
Anywhere in the US
A quote
Send Pace your list, and one account manager quotes it.
Your list can be for one service or for several, in whatever form you have it. A spreadsheet, a PDF, a part number or even a photograph of last year’s order is enough for us to start, because the account manager for your area checks every line before the quote goes out, and standard items are usually quoted the same business day.
One account
One account manager quotes everything in your building.
For instance, a university can have us image its laptops before they reach campus, while our crews fit the classrooms with projectors, microphones and lecture capture and put Axis cameras and HID card readers on the doors. It all goes on one account, so one quote covers it and the Pace Hub lists every order in one place, which means nobody on your end has to keep track of several vendors.
The laptops and desktops go on the same quote as the network and the cameras, and the quote names the contract you’re buying on.
IT hardware and softwareAnything your building isn’t ready for yet waits in our warehouse, and your equipment register in the Pace Hub shows what we’re holding for you.
Device deploymentEvery access point runs on Category 6 cable back to its closet, and at the end of the job you get the drawings and the serial numbers for all of it.
Networks and Wi-FiManaged IT clients call our help desk at any hour. A local technician is available for routine on-site visits on the days you set with us.
Managed ITThe cameras and the door readers run on one Genetec system, so your staff can watch the video and manage the doors from the same place.
Security systemsThe meeting rooms and classrooms are programmed before we hand them over, along with the as-built drawings, the equipment list and the programming files.
Audio-visualA police or fire department can run its shifts on Pace Scheduler, which our developers write and support in Naperville.
The Pace Municipal SuiteIf your IT team needs more hands for the move-in, we can place a technician with you for as long as the work lasts, with the time tracked by the hour.
IT staffing
At the end of a job
Every installation ends with drawings, serial numbers and training.
Before anything starts, our written quote says what is and isn’t included. Anything we set up or install is configured and tested in our lab or shop before it reaches your building, so the days on site go to installing it.
When the crews finish, you get the drawings of what we put in and the serial number of every device and the programming files for the rooms. We train your staff on it, so your IT team can look after it without waiting on us.
The people
The engineers, technicians and electricians are Pace employees.
150+
Pace employees
That’s everyone from the account manager who writes your quote to the help desk that answers your staff.
600+
Projects and service calls a year
That works out to about a dozen every week of the year.
20+
Technicians on site in a single day
On a large rollout, they carry the devices to the desks and classrooms and set them up there.
Your account manager writes the quote, and our engineers design the network and rooms. Our lab technicians image the devices, the warehouse holds and ships them, and once they’re in use, our help desk answers your staff. The Pace Municipal Suite is written by our software developers in the same building.
On site, our IBEW Local 134 electricians pull the cable while our installers and programmers finish the rooms.
Safety
Our 56-page construction safety program covers every crew, and each site also gets a written plan.
Union
We’re a signatory contractor of IBEW Local 134, so the electricians who pull your cable are Local 134 members.
How to buy
Public bodies can order on TIPS, OMNIA Partners or IPHEC.
If you’re a TIPS member, you can buy from us on contract 230105 for technology and 260202 for security systems. OMNIA Partners members buy on contract 01-169 through Promark Technology, and Illinois public universities buy through IPHEC. Your purchasing office has the last word on whether a contract meets your rules.
We send our W-9, our insurance certificate and our MBE certificate the same day your office asks for them, so they don’t hold up the order on your side.
Pace Systems, Inc.Ways to buy
TIPS230105 and 260202
Technology goes on 230105, and security systems go on 260202.
OMNIA Partners01-169
Members order on 01-169 through Promark Technology.
IPHEC
It covers computers, networking, AV and software for Illinois public universities.
Your purchase order
Any buyer can send a purchase order or pay by purchasing card or credit card.
Questions buyers ask
Questions buyers ask about Pace’s services
Which of Pace’s services reach outside the Chicago area?
IT hardware, device deployment, managed IT, software and IT staffing reach anywhere in the US, and we can configure network gear in our lab and ship it anywhere too. Our crews install networks, security systems and AV around Chicago.
Can we buy several services on one account?
Yes, one account manager quotes everything on your account, from the laptops to the cameras, and the Pace Hub lists every order on it in one place.
Is Pace a minority-owned business?
Yes, Pace has been minority-owned since it was incorporated in 1983, and we’re certified as an MBE through NMSDC by the Chicago MSDC and as a BEP vendor by the State of Illinois.
How quickly does Pace answer a quote request?
Standard items are usually quoted the same business day, and every quote request gets a reply by the end of the next business day.
Can we visit Pace’s lab and warehouse?
Yes, visits to our imaging lab and warehouse at 2040 Corporate Lane in Naperville are welcome by appointment. Call 630-395-2260 and your account manager will set one up.