With Pace’s managed IT, your staff can call the help desk at any hour of any day.
Pace Systems runs managed IT for cities, school districts, libraries and businesses. We are a help desk your staff can call. We monitor and patch each device we manage upon approval. We provide endpoint detection and response (EDR) utilizing CrowdStrike and Huntress. A technician can be provided on site on set days if your buildings are around Chicago. We manage offices anywhere else in the US remotely, and one account manager handles your account from the first quote onward.
- Help desk
- Monday to Friday, business hours
- Managed IT clients
- 24 hours a day, 7 days a week
- Devices
- Monitoring, patching and EDR
- EDR
- CrowdStrike and Huntress
- On site around Chicago
- A Pace technician on set days
- Remote
- Anywhere in the US
The help desk
A real person answers at night, on weekends and holidays.
If you’re a managed IT client, your staff can call our help desk any hour of any day and a real person answers. Our other customers reach the same help desk Monday to Friday in business hours.
Your staff call 630-395-2260 or write to HelpDesk@pace-systems.com, and every request is logged as a ticket in ConnectWise from that first call. The ticket stays open until the problem is fixed, so nobody at your end has to explain it twice.
Monday to Friday
Everything we manage
Each managed device is monitored, patched and covered by EDR.
Besides the help desk, we monitor, patch and run endpoint detection and response on each device we manage, and we also filter your email and scan your network. That way the upkeep that’s easy to put off, like updates and scans, gets done without your staff having to think about it.
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Monitoring
Each device we manage reports to our help desk through ConnectWise RMM, which means our team can check on it and work on it remotely, without waiting for someone at your end to call.
ThroughConnectWise RMM
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Patching
We install the operating-system and software updates on each device, so your staff don’t have to remember to do it themselves.
It also closes the missing patches that a vulnerability scan would otherwise turn up.
CoversThe operating system and the software
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Endpoint detection and response
We run endpoint detection and response on the devices we manage, with CrowdStrike and Huntress among our tools.
EDR watches what the programs on a device are doing, rather than only checking files against a list of known viruses.
Endpoint detection and response
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Managed detection and response
We deliver managed detection and response with ConnectWise from our network operations center, which means an alert from one of your devices goes to people whose job is to look at it and act on it.
Run fromOur network operations center
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Email filtering
We filter your incoming mail for phishing and malware before it reaches your staff, so fewer of those emails are sitting in an inbox waiting to be clicked on.
Stopped before your staff see itPhishing and malware
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Vulnerability scans
We scan your network for known weak spots, such as open ports and missing patches, and send you the findings ranked by their effect on your operation, so you know which ones to fix first.
You getThe findings, ranked highest first
On site
Around Chicago, our technician comes in on set days.
If your buildings are around Chicago, one of our technicians comes in on the days we agree with you and takes the jobs a help desk can’t do from a distance, for instance a new hire’s desk, a printer, a cable or a move.
If your buildings are anywhere else in the US, we do the help desk, the monitoring and the patching remotely, and only the visits are left out.
Around Chicago
Anywhere in the US
A security officer
Your part-time security officer can come from Pace.
Our Director of Information Security can take the role part time, alongside the help desk. That way your city, school or business has one named person who answers for its security, without having to hire one.
One company
New laptops reach the help desk already on record.
Your account manager quotes a new hire’s laptop, our lab images it, and it reaches the help desk already on record. That way, when it breaks and your staff call, the help desk has its serial number in front of it and doesn’t have to ask.
Questions buyers ask
Questions buyers ask about managed IT
What hours does Pace’s help desk work?
Our help desk works Monday to Friday in business hours, but managed IT clients can reach it 24 hours a day, 7 days a week, and every request is logged as a ticket in ConnectWise.
How do our staff reach the help desk?
They call 630-395-2260 or write to HelpDesk@pace-systems.com. Either way, the request becomes a ConnectWise ticket that stays open until the problem is fixed.
What does Pace’s managed IT include?
It includes the help desk, monitoring and patching of each device we manage, endpoint detection and response with managed detection and response behind it, email filtering and vulnerability scans. For buildings around Chicago, one of our technicians also works on site on the days you agree with us.
Can Pace look after offices outside Illinois?
Yes, because the help desk, the monitoring and the patching all work remotely anywhere in the US, and only the on-site days are limited to buildings around Chicago.
Which security tools does Pace use?
We run endpoint detection and response with CrowdStrike and Huntress among our tools, deliver managed detection and response with ConnectWise, filter email before it reaches your staff and scan your network for known weak spots. If you want more than that, we can add risk assessments, penetration tests and staff training through our cybersecurity work.
Can Pace give us a part-time security officer?
Yes, our Director of Information Security can serve as your part-time security officer, alongside the help desk and the monitoring, which gives you one named person who answers for your security without a new hire.
A managed IT quote
Tell Pace how many people and devices you have.
Tell us where your buildings are and what you use now as well, and the account manager for your area will send you a quote for the help desk, the monitoring and the days on site.