Pace places technicians and engineers in your IT team for as long as the work lasts.
Pace Systems’ IT staffing puts desktop support, help desk, network, security and AV people inside your IT team. They work at your site or at ours, in person around Chicago or remotely anywhere in the US, and we track their time by the hour, so you pay for the hours they actually work.
- Roles
- Help desk to network and security engineers
- Where
- At your site or at Pace
- On site
- Around Chicago
- Remote
- Anywhere in the US
- Time
- Tracked by the hour
- Timesheets
- Approved by you in the Pace Hub
The roles
The people we place cover six kinds of IT role.
Each person we place works your tickets alongside your IT team, at your site or at ours.
Help desk
Desktop support and help desk technicians
They take your staff’s calls, work the tickets and set up the desks for new employees.
Field
Field support and refresh technicians
They carry out a laptop rollout or a Windows refresh building by building, and in a hospital they can cover Epic refreshes and operating-room and lab support.
Network
Network engineers and system administrators
They look after the switches, the servers and the user accounts, so your own engineers can stay on the project in front of them.
Security
Security analysts
They watch the monitoring and work through the findings of a vulnerability scan until they’re closed.
AV
AV engineers
They look after the meeting rooms, the classrooms and the control systems that run them.
Software
Software developers and project managers
They write an application or an integration, or run a project to its deadline.
Who uses it
Hospitals and a school district already work with our technicians.
Rush University System for Health
PC-support technicians placed on site, beside the nearly 4,000 mini PCs and more than 150 Ergotron carts we set up for Rush.
UChicago Medicine
Field engineers placed with the IT team, which also buys its laptops from us, imaged and asset-tagged, on blanket purchase orders twice a year.
School District U-46, Elgin
Technical staff provided while we delivered the district’s laptops 1,300 to 1,400 at a time and installed its display stands.
How it works
Each placement runs in five steps, start to finish.
- 01
You tell us
The role, the skills and the start date, and whether the work is at your site, at ours or remote.
- 02
We propose
A person for the role and an hourly rate, so you know the cost before anyone starts.
- 03
They join
They join your team and work your tickets, at your offices or at ours.
- 04
We check in
We check in regularly with you and with the person, and we track every hour they work.
- 05
It ends
The placement ends when your project does, and we bill only the hours we tracked.
At your site or ours
The person sits with your team or works from Naperville.
Around Chicago they can work on site with your staff, and anywhere else in the US they can work remotely. Either way, their timesheets come to you in the Pace Hub, which comes with every account, and you approve the hours there.
Questions buyers ask
Questions buyers ask about IT staffing
Which roles can Pace place?
We place desktop support and help desk technicians, field support and refresh technicians, network engineers, system administrators, security analysts, AV engineers, software developers and project managers.
Where do the people Pace places work?
They work at your site or at Pace. Around Chicago they can work in person, and anywhere else in the US they work remotely.
How is IT staffing billed?
We track each person’s time by the hour and bill it at the hourly rate we gave you when we proposed the person.
Can Pace staff a hospital’s Epic refresh?
Yes, we place Epic and Windows refresh technicians for health systems, as well as operating-room and lab support, on site around Chicago.
Can Pace staff a short rollout as well as a long placement?
Yes, we place people for a single rollout as well as for longer work inside your IT team, and a placement can be as short or as long as your project needs.
A staffing quote
Send Pace the role and the dates.
If you also tell us where the work is (on site around Chicago or remote) and roughly how long it should last, the account manager for your area will send you a proposal with a person and an hourly rate.